Who handles refunds
Every product on KnightingDrop is fulfilled through our verified partner merchant network. The fulfilling partner is the seller of record for your order and is responsible for refunds, replacements, invalid-key replacement, and customer service. If you need help, contact us and we will assist you directly.
Typical game-key refund policy
Every product on our site is a digital game key. Policies vary slightly by merchant, but the industry-standard rules are:
- Unrevealed keys — refundable within 14 days of purchase in most cases, provided the key has not been viewed or activated.
- Revealed or activated keys — generally non-refundable, because once a key is visible it can be used anywhere in the world. Always confirm the region and platform on the product page before revealing the code.
- Invalid or already-used keys — always eligible for replacement or refund. If your key doesn't work, screenshot the error from Steam / Epic / PSN / Xbox and contact the merchant right away.
- Pre-orders — refundable up until the release date and up to the point the key is delivered.
How to request a refund
- Find the order confirmation email sent to your account email address.
- Contact us at knightingdrop.com/contact with your order number and a clear description of the issue. For invalid keys, include an error screenshot from the platform.
- We will open a case with our fulfillment partner on your behalf and keep you updated. Most issues are resolved within one business day.
- Keep your written communication — it's your documentation if an escalation is needed.
Buyer Protection
All KnightingDrop orders include Buyer Protection coverage for invalid keys, non-delivery, and fulfillment disputes. If something goes wrong, contact us and we will handle the claim with our fulfillment partner on your behalf.
If the merchant won't respond
If you've contacted the merchant and can't get a resolution within 3–5 business days, let us know. Email tyler@knightingdrop.com or use the contact page with:
- The merchant name and your order number
- A copy of your purchase confirmation
- A summary of the issue and the steps you've taken
- Any screenshots of error messages or merchant replies
We'll escalate on your behalf through our partner channel. If a merchant consistently fails our readers, we remove them from the site.
Chargeback guidance
If all else fails, you can dispute the charge with your bank or card issuer. Chargebacks are a last resort — most merchants permanently ban customers who chargeback before attempting direct resolution, so attempt steps 1–4 above first.