Who handles refunds
KnightingDrop is the seller of record for every order on this site. Refunds, replacements, invalid-key replacement, and customer service are all handled directly by our team — contact us and we will sort it out.
Our game-key refund policy
Every product on our site is a digital game key. Our rules follow the industry standard for digital goods:
- Unrevealed keys — refundable within 14 days of purchase in most cases, provided the key has not been viewed or activated.
- Revealed or activated keys — generally non-refundable, because once a key is visible it can be used anywhere in the world. Always confirm the region and platform on the product page before revealing the code.
- Invalid or already-used keys — always eligible for replacement or refund. If your key doesn't work, screenshot the error from Steam / Epic / PSN / Xbox and contact us right away.
- Pre-orders — refundable up until the release date and up to the point the key is delivered.
How to request a refund
- Find the order confirmation email sent to your account email address.
- Contact us at knightingdrop.com/contact with your order number and a clear description of the issue. For invalid keys, include an error screenshot from the platform.
- Our team reviews the order and processes the refund or replacement. Most issues are resolved within one business day.
- Keep your written communication — it's your documentation if an escalation is needed.
Buyer Protection
All KnightingDrop orders include Buyer Protection coverage for invalid keys and non-delivery. If something goes wrong, contact us and we will make it right with a replacement or refund.
Escalating an issue
If you feel your case isn't moving, email tyler@knightingdrop.com or use the contact page with:
- Your order number
- A copy of your purchase confirmation
- A summary of the issue and the steps you've taken
- Any screenshots of error messages
Escalated cases are reviewed by a senior team member and answered within one business day.
Chargeback guidance
If all else fails, you can dispute the charge with your bank or card issuer. Chargebacks are a last resort — contacting us first is nearly always faster, and we resolve legitimate issues without question.